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Title:
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DIGITAL DIVIDE: A STUDY ON PORTUGUESE MUNICIPALITIES WEB SITES |
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Author(s):
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Carlos Aleixo, Miguel Baptista Nunes, Pedro Isaías |
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ISBN:
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978-972-8939-36-6 |
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Editors:
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Gunilla Bradley, Diane Whitehouse and Gurmit Singh |
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Year:
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2011 |
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Edition:
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Single |
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Keywords:
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Usability guidelines, digital inclusion, local e-government, Portugal, information literacy, cognitive walkthrough. |
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Type:
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Full Paper |
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First Page:
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125 |
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Last Page:
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132 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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This paper presents a study performed on Portuguese Municipalities web sites in relation its usability with regard to digital inclusion. A recent study has shown that Portugal ranks among top in making available e-government facilitators (i.e. web sites and portals) to its citizens. Through a desktop qualitative cognitive walkthrough, using a set of pre-selected usability guidelines linked with digital literacies, a subset of municipalities web sites were assessed and results showed that in terms of usability for digital inclusion only two of the municipalities web sites evaluated scored good and a clear majority of 65% of these scored reasonable. This means that there is a long way to work in order to bridge this digital divide. This paper makes an innovative contribution to the discussion about minimising digital exclusion through usability guidelines. |
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